At Safegrow Trade, we are committed to delivering fresh, high-quality grocery products, dry fruits, spices, pulses, rice, and food ingredients to our customers. Due to the nature of food products, returns and replacements are accepted only under specific conditions.
Products may be eligible for return or replacement in the following cases:
Product received is damaged during delivery.
Wrong product has been delivered.
Product received has a quality issue or is not as described.
Packaging is damaged or tampered with at the time of delivery.
Customers must raise a return or replacement request within 24 hours of receiving the order.
To process your request, please provide:
Order details and invoice copy.
Clear images of the received product and packaging.
Unboxing video recording showing the package opening and product condition at the time of delivery.
The unboxing video helps our team verify the issue and provide a faster resolution.
Returns will not be accepted for:
Products that have been opened, used, or consumed.
Products without original packaging.
Return requests submitted after 24 hours of delivery.
Products damaged due to improper storage or handling after delivery.
After verification and approval, Safegrow Trade will arrange a replacement or process a refund according to the applicable policy.
Approved refunds will be initiated within 2 working days and will be credited through the original payment method.
Customers are requested to inspect the package at the time of delivery.
Any damage, tampering, or incorrect product delivery must be reported within 24 hours.
Return approval is subject to verification by the Safegrow Trade team.
Shipping charges may not be refundable unless the issue is caused by Safegrow Trade.
Thank you for choosing Safegrow Trade.
OTP will be sent to this number for verification
+91
